What clients are saying...

Above & Beyond

I would highly recommend Ilana for anyone’s real estate needs.   She offered above and beyond service throughout with great communication, responsiveness and was very friendly and personable.   But most importantly, she was  understanding and compassionate to our needs while we navigated the house shopping roller coaster!!  

- Julie M.

Excellent service with a personal touch!

We needed to find housing for our daughter and was trying to navigate the process from the US. Once I connected with Ilana she went to work immediately sending us listings and on more than one occasion she attended open houses on our behalf, while Zooming with us so that we could see the places. She's incredibly considerate of her clients. I know exactly who I'm calling if ever we decide to relocate to Victoria. Thank you for everything!

- Karen & Maya

Peace of mind and amazing help!

I found myself needing to relocate myself and my daughter to Victoria quickly to help take care of my aging parents.  I tried to do it myself and wasted 6 weeks failing to accomplish anything.  I hired Pemberton (Ilana) because I was totally overwhelmed.  She provided me with listings the day they were posted and she advocated for me with potential landlords.  Ultimately, she found us a place that looks amazing, provided an incredible amount of information and resources for preparing for the move, and just saved me so much time and stress.  The Victoria rental market is very tight and her experience, hard work and great personality saved the day!  I would recommend Pemberton to anybody looking to move to Victoria from a distance.

- Toby S.

Ilana will find you your perfect home!

I sent Ilana an email asking for assistance on Saturday night. We had our application approved for the perfect place on Thursday afternoon. I don't know what else there is to say. We thought we were going to have to take a week off work to fly to Victoria to look at places. I didn't even have to take off an afternoon!

- Gretchen & Sarah

Ilana is awesome!

Ilana helped me find the perfect apartment for myself, my young son and my little dog. She was super easy to work with and super friendly! Thanks Ilana!!!

- Leah

Ilana is the champion of finding a home!

We're grateful for Ilana! Our family has been trying to find a home on Vancouver Island around Victoria for months, and with the extreme shortage of available real estate, we were nearing our deadline. Ilana came in and not only found us the perfect place but also helped us with the intermediate period, kept our spirits high with her bright spirit and dedication, and gave us plentiful support and advice that helped us make the most out of our new location and the relocation process itself.

- Maddie & Robbie

Feels like you have a friend helping you find a home!

Victoria's rental shortage and moving to a new country can make the process of finding a home daunting. However, Ilana's calm demeanor. empathy and professionalism came to the rescue and I felt as if I had a friend looking after my families interests in finding a home.  Thanks Ilana for all your assistance.

- Dee L.

A great introduction to Victoria!

Working with Ilana was a wonderful way to explore Victoria and learn about my soon-to-be hometown.  I particularly liked Ilana's easy-going manner and sense of humour. When looking through properties and a tight marketplace, things can get stressful. But she kept me at ease.

- Loren C.

Moving to Vancouver Island

When I decided to move from my rental in Vancouver to the Sidney area, I started looking like I did 20 yrs ago. I soon learned that things had changed, a lot ! I engaged Pemberton Holmes Property Management services and was lucky to be paired with Ilana. Professional, personable and definitely the guide you’d want looking for a new home. Lekker !! 🇿🇦               

Thank you Ilana.

- Michael C.

An Ace Up Your Sleeve

Ilana is someone who is a great guide to the tight Victoria market and works hard to find an appropriate rental. She's responsive, a great listener and has a wonderful sense of humour. I couldn't have done it without her. She was "My Secret Weapon".

- Alison B.

Essential for a Long Distance Move

I don't know how we would have found such a suitable place or have seen so many options without Ilana and her team. Trying to get ready to move a family from another province and juggling the competitive rental market in Victoria would have been a nightmare. But Ilana listened to our needs, got to know what we like and gave us great advice along the way.

- Neil K

Out-of-Province Relocation Success

Moving to Victoria from out-of-province in the hot and scarce market season of Spring 2022 was extremely stressful. 

Ilana and her team were able to help us create an excellent portfolio, gain rapport with potential landlords, arrange for remote viewings of listings and walk us through the moving-in process. Not only did we secure a place within a few weeks, but we got an amazing townhouse in a prime neighbourhood. From the move-in inspection to giving us helpful tips about the city, Ilana has ensured that our stay in Victoria starts off strong. 

We are very grateful for Ilana's service and would still be looking for a place if it wasn't for her.

- Patrick & Alexis

Highly Recommend 

We moved from the U.K. to Victoria, BC, in September 2022 and our main concern before we arrived was finding accommodation in a very busy and competitive rental market. 

Ilana was nothing short of exceptional.  She was attentive, knowledgeable and organized, and made the whole process seamless, stress-free and fun! Together we found the perfect place and got the lease approved within 10 days of getting Ilana on board, all whilst sitting in the comfort of our home in England. We cannot thank her enough for all of her help, kindness, guidance and support, and the lovely move-in gift was a really nice touch. 

We would not hesitate to recommend Ilana and the relocation package to everyone, and she will be at the very top of our list for a Realtor when the time comes to move again.

- Nicole & Wayne

Wonderful all around!

I have been dealing with Ilana at Pemberton several times for relocation and every time, I have had such a great experience. Now, I consider Ilana more than my realtor, but also a friend. Best experience ever!

- Fleure K.

Fantastic help and support

I was emigrating with my young family to Victoria, Canada from Europe and the process of finding a property to rent abroad very daunting. IIana was amazing and guided us through the whole process and organised virtual tours of the properties and we were sent links to available properties each day. It made the process so much easier and felt like a much softer landing! 5 stars for the whole team. 👍

- Liam H.